As with many places, I tend to judge a restaurant based on expected value and my personal experiences there. For instance, a fast food place may garner a 4 or 5 star rating if it was a shining example of that particular chain and offered excellent quality and value. Also, an expensive steakhouse may only get 1 or 2 stars if it is a poor example of such an establishment, even if the worst meal at said steakhouse was better than the best meal at said fast food joint. Relative value is a big consideration in my view. That being said, I don't expect P.F. Chang's to be as good as, say, Buddakan in NYC, alright? I will say I find this P.F. Chang's location to be conveniently laid out, clean, and with a nice decor. The service has typically been quite good and the food quite good for the price. The entrees are typically under $15 and the selection is pretty diverse. I can get something spicy, vegetarian, light or heavy. The sushi is not what you would get at Maru, but you're also not paying Maru prices - it's actually decent IMO. I have a hard time understanding that some think it's overpriced. As opposed to what? China Gate? I can typically get a full meal for less than $20 here, but yeah, it's not all you can eat at Red Sun or anything... Anyway, I like this P.F. Chang's and it's actually better than 2 other locations I've visited. Just don't expect something like the R&G Lounge and you'll be fine.
(4)
Paul F.
Excellent service and a tasty meal. I have certain expectations when eating at PF Changs, and this location did a great job meeting them. The service was prompt and our server knew the menu inside and out. Overall a great Saturday night meal!
(5)
Chrysalis B.
This is one of my favorite places to eat. I've been to them in a few areas of the country and I've never had a bad experience. My favorite is their lunch specials, when you get soup or salad with an entree. My husband and I usually share an appetizer (lettuce wraps or dumplings are our favs) and an entree to save money and we never leave hungry. Service is usually friendly and fast. I love to bring my kids here too, they have an affordable kids menu that they love. Highly recommend this place.
(5)
Richard V.
Overpriced and, at least the sushi, was not as good as D & W's. Huge disappointment give the hype. Lots better places to go.
(2)
Larry D.
My wife and I have been to the Grand Rapids location about 2 times in the past year. The wait staff is friendly and the food is what we would call adequate, not really chinese but chinese styled food, can get most of the same food at the local "chinese" buffets. The temperature of the restaurant was too cold both times we were there and it was hard to enjoy the food, each time the wait staff would walk by quickly there would be a cold draft. Not my 1st choice when going out because of the cold temperature.
(3)
Marie S.
I would have given them one star had it not been for the stellar service from the manager. We brought my sister, her toddler, our two children and my parents to Changs for a late lunch. They had never been there. We waited ten minutes in an empty restaurant for them to figure out how to accommodate us. After that, we ended up with te same horrid waitress we had in my previous review. We couldn't get drinks brought out, we placed the childrens' food order at the time we placed our drink order and then fifteen minutes later she returned to take our food order. After the appetizers were brought, she made a snarky comment how she had two children and that she definitely knew what she was doing (as she put the plate full of sauces down right in front of my 18 month old). We asked for more napkins and also for more egg roll sauce, we got neither. Our dirty plates were not removed and drinks were not refilled. 46 minutes after placing our food order, watching two tables who arrived 15 and 20 minutes after us get their food, we got our food. The rice orders were completely screwed up and my fried rice was so bland and dry it tasted like brown rice. She snapped at myself and my mom and argued with me for 2-3 minutes about it. My dad's beef dish was horrendous as well. During my argument with the server, I told her if she didn't send a manager over immediately we would be leaving. The manager came over and was amazing. She apologized for everything, was appalled at my dad's dish, remade our rice, remade dad's dish and then argued with me when we asked for our bill. We are huge fans of PF Changs and have had stellar service there but experiences like this, where we are celebrating with family and want to take them somewhere delicious really make me think twice about going back.
(2)
Jerry C.
Great location, plenty of parking, and the food is always good. The service is great, especially Alex, she is a one of the best servers I have ever had anywhere. Make sure you ask for her, if it is not too busy. The Salmon is very good, appetizers are great. We go there probably 3 to 4 times a month.
(5)
Rachel P.
Went there at 6pm on a Friday, only waited 15 minutes without a reservation. It was quick for a busy night. Service was great, and staff was very friendly and well informed. The food is exceptionally delicious, especially the crispy honey chicken, and their lettuce wraps are a perfect appetizer. You pay a little more to eat there, but it is worth it. The lighting is naturally dim after sunset but it adds to the ambience. Kids are welcomed and have their own menu. Overall, very pleased with my several experiences with this particular location.
(4)
Jessica K.
The food is decent but doesn't compare to other P.F. Chang's. I've been to many in a few states and I'd say the Lansing one is the best. None the less, the lettuce wraps are very very good, but there aren't very many options. Sure there's a large menu, but theres a lot of strange things that are trying too hard to be authentic. And the price is ridiculous. Very expensive for food you can get anywhere else. The ambience is nice but they ate trying too hard to turn a chain into a fancy new high class place. It's good, but much too expensive. Try it for a special occasion, bit other than that stick to some of the better Chinese in Grand Rapids.
(3)
Rhonda D.
Love the service here! The server staff is always quick, friendly, and helpful with the menu. The happy hour menu is pretty nice too...almost 50% some items. The food is always good as well. The seared tuna salad is great (and healthy!) My only wish with this place is for a better Orange Chicken. I really, really like Orange Chicken...it should be sweet and spicy...but here it just somehow misses the mark for me. The Cashew Almond Chicken is fantastic, the Moo Goo Gai Pan is great, and I really like the salads. I highly recommend getting a side of their spicy green beans as well, with ANY meal...they are awesome and perfect.
(4)
Bigboss A.
Bland. I ordered the "spicy chicken" which is a signature dish and it was actually more sweet than anything. The flavor was fine but for the price the food is not worth it at all. Very chainy. Like the Applebee's of Chinese food
(2)
Jason K.
I enjoyed our last visit. It's one of my wife's favorite places to eat. Our service was good, the waitress was quite friendly and very timely and knowledgeable about the menu. It's certainly not "Chinese" food but really solid slightly spicy chicken and fried rice. I would appreciate a better beer selection vs the standard fair since the GR/Michigan area has to offer, but as a chain I realize this probably won't change much.
(3)
Janelle P.
This was my 4th time to this PF Changs location. As with all my other visits, this one was great! Prompt friendly service and great food!
(5)
Jessica B.
I went with my boyfriend as our delayed first date (after six months of being together and falling on hard times) so needless to say it was an important night. He had told me how great P.F. Chang's is, so we decided to splurge. He loves tea, and was happy with the offering. Our crab rangoon was delicious and noticeably better than local chinese fare. He ordered the chicken and broccoli and I General Tso's and we were both amazingly happy with our order. Midway through the meal, our server, Alex pointed out to us that we could have ordered the 'meal for two' option on the menu, and asked if we would like that (to save a few bucks) and to receive some soup to go. I can count on my hand the amount of times that servers have reached out to offer a discount. We also ordered two small deserts which were fantastic. If you go to this location, ask for Alex; she was such an attentive and wonderful waitress. We even told the manager as we left, so that she can get some sort of recognition.
(5)
Matthew O.
My experience started with a thirteen minute wait on a table greet, and it was only 4pm--yikes, if i didn't drive across town i would've left after ten. Specialty cocktails were more sweet than boozy, which is disappointing for a martini. Chicken lettuce wraps were very good. They're light and crisp with a delicious mixture which you can sauce to your own preference. The rest was mediocre. And to say the least, I'll be sticking with some of my favorite West-side restaurants when it comes to Chinese food. The restaurant itself is beautiful.
(2)
Ashley S.
My husband and I have had P.F. Changs before in Colorado Springs and this was our second time eating here. Last time I remember really loving it, so I was exited to try out this new location in Grand Rapids near Knapp Corner. We went for lunch, and were seated right away. We decided to start the meal with spring rolls and they were delicious as I figured they would be. They weren't greasy at all, just light, flaky, crunchy and yum. I decided to try the almond & cashew chicken. I wanted to try something that you could get at a food court, or other "chinese" restaurant to see the difference. It didn't even compare and far surpassed similar food in freshness and flavor. The sauce wasn't too heavy and the veggies were fresh and crisp. I loved the brown rice because it was perfectly cooked--which sometimes is hard to find at restaurants. Husband tried the sweet & sour chicken and loved his dish as well. The only gripe I had was on presentation, it looked like they had sloshed the dishes all around on the way out of the kitchen and it looked really sloppy. My dad had to wait an extra 10 minutes or so on his dish, and it would have been nice to have all the food delivered at the same time. Overall, P.F. Changs is a really phenomenal alternative if you are craving that really-bad-for-you food court chinese. Even my husband's sweet & sour was breaded really lightly so you get the fried food but with significantly less calories. There was also a slew of gluten free options for those with special diet needs which is really nice. My mom commented that the egg drop soup was slightly "greasy" to her-- you could see the fat beading all over which was a little off-putting. Be prepared to spend slightly more at this restaurant-- but you are getting quality and much healthier ingredients so I think its worth it. The service was okay-- again, would have been nice to receive our meals at the same time but our waitress was really friendly which is great. Overall we gave P.F. Changs a 7/10.
(3)
Michael I.
Having driven by this restaurant and admiring it's majestic stone Chinese horses, we envisioned a high class 5 star restaurant inside. So we saved our first time for a special occasion, our anniversary. Any thoughts of walking into a 5 star Chinese restaurant were quickly dashed as the first thing I spotted walking in was the modern American bar and two sports channel TV sets (yech!). The second thing we noticed was the immediate lack of a traditional Chinese decor or atmosphere. It felt, looked, and sounded like just an American style restaurant, without the posters & antiques covering the walls. And it wasn't until I was done eating that I noticed they did have a Chinese oriented wall painting, however as muted as it was, it was not the first thing you noticed as you walked in. The wait time was quick, a matter of a few minutes, which on a summer Friday evening around 6:30 surprised us. The front greeters were very friendly and very polite. As we were brought to our table, I immediately noticed the background music was modern American music and too loud for my tastes. You expect loud American music and sports TV's going in Sports Bars, but we thought that PF Changs was a high caliber Chinese restaurant. But nothing Chinese about the interior or wait staff, stood out. As a matter of fact, the only thing we thought was top-notch was our waiter, he was awesome and very attentive. If we had gotten a mediocre or poor waitstaff, my rating would be a One. Yes the menu was Chinese and looked good with Korean and Vietnamese dishes on it, but the Chinese food we had, was uninspiring and bland. We love the meals for two we get at Forest Hills Foods and really looked forward to eating something similar inside. But...the Orange Chicken was the most bland order I have ever eaten and it's one of my favorites. Even take-out Orange Chicken comes hotter and with more flavor. Very disappointing. For folks like us, who were frequent and loyal customers of the original family owned Yen Ching restaurant, back on 28th St, I was expecting a throwback to the quality Chinese atmosphere, decor, music, wait staff, and hot & sweet or spicey dinners we used to enjoy on a regular basis. So as we drove by this PF Changs as it was being built and until mid-August, our thoughts were back to our original favorite "authentic" Chinese restaurant. Our experience at PF Changs tonight will pretty blaise' and pretty much guarantees that we never waste our time there again. That is unless we are willing to accept another very bland American/Chinese chain restaurant experience, which has obviously lost any semblance of whatever original restaurants that began this chain. And as far as big corporate chains, I would rate this one far below our other popular All-American chains such as TGIF, Applebees, and Texas Roadhouse. Leaves me wondering just how long this new All-American one will last.
(2)
Andrew L.
This was my first time at this restaurant and I absolutely loved it. The food tasted authentic enough for Michigan. They had an amazing selection of Asian cuisine to choose from. The staff was excellent. Our waiter was named Ben. Very charming and kind. All around an excellent experience. Highly recommended!
(5)
Lola A.
We've waited for a long time for PF Chang's to come to Grand Rapids. After some delay with City Planning/development issues, we were delighted to see the restaurant taking form and finally opening a couple of weeks ago. Every new restaurant will have to work through kinks upon opening its doors. That's understandable. So folks like me, prefer not to be guinea pigs and are content to wait a little while prior to heading out to check out the new joint. It's also wise to choose a period when there are likely to be fewer patrons. We'd heard stories via Facebook of 2+ hour waits and did not want to participate in that situation. Arriving at the restaurant, (which has a very impressive looking entrance) at approximately 3:00 pm during the middle of the week seemed like a safe bet. As we headed out of the car, some folks who had preceded us were walking back out. Thinking that perhaps the restaurant was not open, we inquired as to why they were leaving. They indicated that the restaurant was half empty, but they had been told that there was a wait for a table. Curious...we ventured in. A gaggle of pretty servers cheerfully welcomed us. Several would be diners were seated on benches or waiting outside the exterior doors. Approaching the counter, I glanced over into the restaurant which did indeed seem to have a lot of empty tables. The hostess indicated that the wait was approximately 15 minutes. We took the pager and proceeded to find a spot to wait. Of course wondering what was happening to all those empty tables. Meanwhile at least 3 separate parties of potential diners got the same response and chose to leave. I began to watch a little drama unfold with a man who had obviously been waiting for awhile and was getting increasingly frustrated. He began wondering 'aloud' about the Gen Y management team and challenged the hostess team about the large number of vacant tables. They indicated to him that the 'policy' was to reserve 60% of the tables for those who made reservations and 40% for walk-ins. Seriously? At 3:00 pm in the afternoon? Unfortunately, for him his protestations and attempts to use common sense reasoning about the possibility of seating those who were there came to no avail. To their credit, we were seated within the 15 minute time frame that was indicated. Once inside, the service was relentlessly cheerful and upbeat. Our server was attentive and the food was quite good. I opted for a spicy lamb dish with the ribs and spring roll for starters. We also ordered the sesame chicken. No problems with the food, very consistent with what you would expect at a PF Changs. The restaurant was beginning to fill up as we left. In fact, there were several people standing outside. I left thinking that I hoped they re-visited their 60% 'RULE' soon. Michigan is pretty cold in winter. It's a shame to have folks staring at warm empty tables when you could be taking their orders and making money.
(3)
Marie S.
Enjoy their food. Have to eat gluten free and they have an extensive GF menu and it is on their regular menu as a separate listing. Staff seems to be quite aware of Celiac and what gluten free means. A huge plus when eating out as so many places kind of stare back at the mention of gluten free. Managers are always available if your concerns warrant a little extra assurance.
(4)
Bob V.
Over priced over rated. Many better Chinese restaurants in G.R.
(1)
Brandon L.
Good "Chinese" food. Ok, it's very Americanized Chinese, and there's nothing wrong with that. My wife doesn't care for Chinese; Mostly because she hasn't tried enough dishes to find what she likes. Keeping that in mind, she enjoyed 3 of the 5 dishes that were ordered at our table. That was impressive to me. This is really a place where you should order dishes and pass them "family style". We shared the "Lettuce wraps", "Dynamite Shrimp", "Crispy Honey Shrimp", "Orange Peel Chicken", "Mongolian Beef", and "Shanghai Shrimp with Garlic Sauce". Don't have any complaints about any dish; All were very good. The Mongolian beef was better than any I've had in the past. As far as pricing goes; The prices are not "expensive" when compared to other quality Chinese restaurants. $13 +/- per entree is on par with what you'll spend at Red Lobster for cheap, imported, farm-raised seafood; Or at Applebees for a steak that went straight to the grill from a vacuum-sealed plastic bag. Views on pricing is all subjective, but I feel the value here is pretty good. You should be able to leave "stuffed" for less than $20 per head.
(4)
Bill C.
I'm blown away - and that doesn't happen easily. We've heard about this place but have never visited one until now. My cousin and his wife immediately recommended it when I said we were in the mood for Asian food. What a great choice! Easily the best Asian food I've ever eaten. We arrived at early supper time (5ish) and the appetizers were discounted so we ordered 3. These were wonderful - especially the lettuce wraps recommended by my cousins. I made one big mistake - ordering an appetizer and an entree. The serving sizes were very large! I couldn't eat it all and believe me I tried. My dish: candied walnuts, shrimp and melon balls was incredible! It sounds weird but it works. Wonderfully so. This place is about 99% perfect in my opinion. The 1%? Don't pay the extra $2 for the fried rice upcharge on your entree. It is good but nothing special. Overall, a great meal and a great experience. Please build one near me!
(5)
Deb C.
The food is overpriced for what you get. The quality does not even compare to what you can get at Seoul Garden.
(3)
Sherry L.
My husband and I simply went because I got a gift card from a friend. We were there on Sunday noon without a reservation. The hostess told us it would be 30 to 40 mins with a buzzer. I was 8 months pregnant. We sat out at the section between 2 doors freezing for 40 mins. Finally my husband noticed that its taking too long and people came after us with buzzers were getting tables first. So he went up and the hostess told him they did buzz us. Our buzzer never buzzed and she never called out our name. We waited for no reason. My husband was furious so she seated us right away. By the time we sat down at the table we really were in no mood to eat. The waitress was okay. We had to wait for a while for our drinks to come and of course she had an excuse for it being late. I ordered beef with broccoli lunch and my husband ordered moo shu pork. Before our food came the waitress brought out sauces that they mix in front of you. She spilled half of it on the saucer and acknowledged it but didn't bother to bring us new ones. My beef with broccoli came with rice under the main course dowsed with sauce. It was extremely salty and the rice were hard and definitely wasn't worth the price. My husband's moo shu pork that came with brown rice was okay. The only thing that we were satisfied with was the banana spring roll dessert in the end. It came quickly and was tasty. Another thing worth mentioning is that their utensils are really dirty. The spoon and the plates that came were soaked with water and some bits of food on. Not clean. Overall, we will not go there ever again. $13 for a plate of food for lunch time. Both quality of food and service is not worth the price.
(1)
Phil S.
First visit to PFC, but was not impressed. Server was nice, but service wasn't particularly attentive. Food was uninspired and portions were smallish, for the price. The coup de grace was ordering a lamb dish and being served beef. No one noticed until too late ... paid for lamb ... might go back ... might not.
(2)
Mel K.
Exceeded our expectations. My wife and I went to celebrate our anniversary, yesterday. Our reservation was for 6:30 PM on a Saturday, and though the there was a crowd waiting, we were seated with less then a 5 minute wait. Ordered spring rolls, moo goo gaipan, and lemon chicken. All were excellent. Our waiter was professional and provided excellent service. Prices may be a bit high, but the overall ambience and service makes it justified.
(5)
Patrick G.
High quality food and great service! I really liked their Spicy Chicken and unsweet blackberry green tea..We plan on going back again.
(5)
Peggy T.
It is a huge amount of fat and salt. That is not much different than any other Chinese restaurant. The atmosphere is great. I agree with other reviewers that they are still working on the correct ratio of reserved vs. open tables. Service was very friendly. The whole reason to eat here is the extra sauce. If you don't try all the dipping sauces, you are not getting the full experience.
(2)
lana r.
We love their lettuce wraps and great scallops. Fast and frienly service, high quality food ...one of our favorite places in town
(4)
Donna b.
I have been to the new PF Chang's in Grand Rapids 3 times since they opened. Maybe that's too much....maybe the love of this restaurant comes from it being unavailable to me.....but here is my review: Visit 1: Came in about 8 pm on a Thursday....my friend and I sat at the bar and enjoyed banter with the bartender, ribs and lettuce wraps, and a Ginger Beer which I mixed with rum. The experience was great. The food was delicious, the service awesome, the Ginger Beer drink flavorful and satisfying. Visit 2: Had reservations for 6:30 on a Thursday. Got seated right away. Felt tables were very close together. The woman at the next table and I could have bumped elbows. Ordered my Ginger Beer and rum drink and recommended the same to my friend. Sent it back once because they brought it in a short glass. Sent it back a 2nd time because it had no flavor (normally the Ginger beer POPS flavor). They brought it back and it still wasn't right, very watered down. My friend (who was treating) said we were not sending it back again, so I went ahead and drank it. Food was good, service was a little clueless. Visit 3: Went in with 10 people, had a reservation and they seated us on time, but lost track of part of our party which had arrived ahead. Said they were buzzing them with a beeper, but our friends said the beeper never went off. It was not a good table set up for 10 people....2 tables, pushed together, with a long bench seat in back (ie claustrophobic trapping of those who sat there), and chairs around the outside. We opted to move the 2 tables slightly apart so people in back weren't trapped, but it resulted in separating our party so we were more like 2 groups of 5. Service very friendly, and all of the food was good...however, there was confusion on what came with the dinner and what had an extra charge...and this resulted in a lot of discussion as well as some adjusting. BEWARE: If you ask for extra vegetables you need to ask what it costs. BEWARE: If you get the Dinner for 2, there are upcharges for some of the desserts, and THEY DO NOT TELL YOU. One party had $5 in extra vegetable charges, and they did not have more than a few vegetables. One person had been told a nice assortment of vegetables they would get and they got broccoli, only broccoli....and after being told there would not be a charge, there was a charge. TO THE SERVER'S CREDIT: She adjusted off all of these extra charges, after 2 tries to get it right, but it was not a good end to an otherwise nice dinner. Visit 4: YET TO HAPPEN. My sister and I will be going there Christmas Eve....let's hope it goes well, because so far nothing is adding up to the former luster I put on the PF Chang experience.
(3)
John P.
My girlfriend and I dined there for lunch recently. I had heard great things and was not disappointed. The service was excellent albeit a touch overbearing. The lettuce wraps were everything that I've herd and excellent. Our entrees were delicious and the food was so fresh. The sauces they use are great but they aren't slathered on so much as to over power the taste of the fresh ingredients. You can taste each element of a dish like you are supposed to, the vegetables and meat are the star, The only complaint is the price, $45 for lunch for 2 without drinks. It's great for special occasions and they bring a high standard of cooking and service to the Grand Rapids area.
(4)
Nick K.
This was some of the best Chinese food I've ever eaten hands down. Get the lettuce wraps. Mmmmmm
(5)
Eric M.
I am actually sad to give this review. If the service or food was as great as the interior decor I would give it a four star rating, definitely. I love how they designed the dining area to look stunning, promote flow, and create a good dining atmosphere. However, I ate twice, each time ordering two appetizers and two entrees to test for consistency. Both times the service staff was unaware of the product and, while sometimes friendly, not altogether professional. The food itself was often times overcooked and over-sauced. I don't believe I would judge this harshly were this a cheaper restaurant (while it is cheaper than when I dined in the Lansing location). Altogether I would say this restaurant suffers from the "corporate pitfalls" of a restaurant where expansion exceeds initial passion. The GR crew just does not have the passion to execute the dishes as they need to be executed.
(2)
M C.
I love the food at PF Chang's and we have been able to get here a couple of times in the past few months. I'm OK with the high prices - their freshness and flavors are wonderful. We haven't ordered something we haven't liked. My hesitation with this place has been the service, from the hostess and the servers. I have never been greeted with a smile, usually have to wait a few minutes for them to acknowledge that I'm standing there waiting to put my name on the list (as there's usually a wait) and when they do acknowledge me, it feels like I'm bothering them by asking for a table. Then for table service, we've always felt very rushed. It seems smaller than some of the other PF Chang's we've been to, and there's always a wait, so I'm sure there's pressure to turn tables quickly, but it just seems like they want you in and out. We prefer takeout here - still get the great food, but can avoid some of the service drawbacks.
(3)
Cole S.
PF Chang's is a wonderful restaurant to take a date or work client. It is quiet and relaxing perfect for a romantic dinner. I take my children there with me almost always. My one son loves the dumplings and the dumpling soup, however my other son would much rather just go for a burger. It is good food, but has an acquired taste. Service is good, but I would not recommend going to eat there if your time is limited. It is a restaurant for important meals not for your every day lunch. You better be ready to spend some money as well because everything is pricey. I would recommend the soups over anything else because they are hearty and filled with flavor. It is probably the best soup I have had from a Chinese restaurant. Although service is quick the waiters can sometimes be very quiet and it is frustrating because they don't seem to care. On the other hand some of the servers are amazing, they know everything about the menu and are happy to help whenever they can. The overall restaurant is beautiful with very intricate art on the walls and decor that fits the room nicely. When I first brought my family there my son's jaw dropped as we walked in, he was overwhelmed with how amazing it looked. The restaurant is quite fancy and that can become a little bit of a problem with two young boys. However when they can keep it together I always have a fine experience.
(4)
P.J. A.
We made a reservation a few weeks prior - when we got there it was BUSY. We arrived 15 minutes early and was told that we would be seated by our reservation time. We were. The food was very good - from appetizer, lettuce wraps, dynamite shrimp to wok-charred beef, Mongolian beef, and beef a la sichuan (sp). Our waitress was very kind and helpful. The beef was tender and flavorful. ..we love the dipping sauce. Only blip was that at the end of the meal I ordered a 20yr Tawny Port...looked at it (more burgundy than normal for a 20yr Tawny)..asked the waitress again if this was a 20yr Taylor's- she said she saw the bartender pour it...hmmmm....well, it wasn't. On the bill we noticed it was a 'Sandeman's'...and thus explained why it didn't taste quite like a 20yr Taylor's Tawny. A'lot of food is served so we had some for left over to take home. We will return. We liked that the manager greeted us and asked how the experience was....
(4)
Amy B.
I've only been to P.F. Chang's one time, and it was a weekday afternoon and they were open for a few months (last year) and a little of the novelty had been worn off by then, so we had absolutely no wait and we were one of the only tables in the restaurant. That being said the service was very good (it should be with no other tables!). I advised the waiter of my food allergies and he made sure to check on ingredients and let me know what menu items were safe for me. It was nice they also had some gluten-free options on the menu. I had the lettuce cups and they were by far the best lettuce cups I've ever had (I know there are other restaurants who have copied this item). I didn't realize how much food there would be - - definitely more than I needed. My husband enjoyed his food (General Tso's), but found it to be average or slightly better than average, whereas I thought my food was really, very good. I had some really good hot tea, and good tasting hot tea always pleases me. The decor and ambiance was very nice, fun to look at and kind of romantic. Although this is a chain restaurant, I would say our experience was good and we would come back again and hope the food and service was as good as our first visit.
(4)
Corry M.
Rolled the dice on an attempt at a walk in visit during dinner time and was pleased when we were seated immediately. I liked the interior design and the classy atmosphere. Glancing at the outside seating I realized that I also wished it was still summer and could enjoy being out there. Our server was nice and attempted to mix up the sauces he described to us into his own blends that were actually pretty tasty. The happy hour drink prices were pretty meh, but at the least the drinks were pretty large, strong, and tasted good. My only issue is that I had orange peel chicken for $13.75 and the portion size was very underwhelming. I thought to all the other asian restaurants in the area and the platter filled mountain of chicken, sauce, and veggies that I would have had to plow through. Here it was just little balls of chicken coated in a sauce that had practically no additional ingrediants. Don't get me wrong, it was delicious, but I just expected more of it for that price. I would definitely come again when my budget is relaxed but for right now I have too many cheaper options in the area.
(4)
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Address :2065 East Beltline Avenue Northeast
Grand Rapids, MI, 49525
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes
The popularity of Chinese food in America can be adjudicated by the appearance of China Town in many major cities in the United State of America. The popular trend of ordering or opting for Chinese take away food isn't unknown in America. Chinese take away food comes to rescue when you're too tired from work or too exhausted to cook. No one can resist the temptation of eating spicy noodles, shrimp, chicken, beef or pork cooked in the sweet and spicy sauce. The cooking method of authentic Chinese food is a lot different compared to what is served in America.
Generally, Chinese use dark meat small bones and organs to cook dishes but this changes when you are eating American-Chinese fusion food prepared using white boneless meat cooked with broccoli, carrots and onions. Back in China, the food is less spicy and oily as they favor steaming and braising method for cooking the most popular dishes. So, if you have a taste for authentic Chinese food, then try finding a real Chinese restaurant in the city. You can also try the most popular fusion Chinese food like Pecking Duck, Chicken Feet, Hot Pot, Shrimp Dumpling Soup, Mapo Tofu, Wontons, Chop Suey, Egg Rolls and not to forget Fortune Cookies.
There are not many restaurants in America serving authentic Chinese food. A little research on Restaurant Listings directory can help you locate the best Chinese restaurants in the city. Chinese cuisine is continuously evolving, and you can find a variety of dishes categorized as the food for lactose intolerant, gluten intolerant, vegan, vegetarian, and diabetic friendly. So, if you have a group of friends with different taste patterns, save the hassle and visit the nearest Chinese restaurant in your city.
Phil G.
As with many places, I tend to judge a restaurant based on expected value and my personal experiences there. For instance, a fast food place may garner a 4 or 5 star rating if it was a shining example of that particular chain and offered excellent quality and value. Also, an expensive steakhouse may only get 1 or 2 stars if it is a poor example of such an establishment, even if the worst meal at said steakhouse was better than the best meal at said fast food joint. Relative value is a big consideration in my view. That being said, I don't expect P.F. Chang's to be as good as, say, Buddakan in NYC, alright? I will say I find this P.F. Chang's location to be conveniently laid out, clean, and with a nice decor. The service has typically been quite good and the food quite good for the price. The entrees are typically under $15 and the selection is pretty diverse. I can get something spicy, vegetarian, light or heavy. The sushi is not what you would get at Maru, but you're also not paying Maru prices - it's actually decent IMO. I have a hard time understanding that some think it's overpriced. As opposed to what? China Gate? I can typically get a full meal for less than $20 here, but yeah, it's not all you can eat at Red Sun or anything... Anyway, I like this P.F. Chang's and it's actually better than 2 other locations I've visited. Just don't expect something like the R&G Lounge and you'll be fine.
(4)Paul F.
Excellent service and a tasty meal. I have certain expectations when eating at PF Changs, and this location did a great job meeting them. The service was prompt and our server knew the menu inside and out. Overall a great Saturday night meal!
(5)Chrysalis B.
This is one of my favorite places to eat. I've been to them in a few areas of the country and I've never had a bad experience. My favorite is their lunch specials, when you get soup or salad with an entree. My husband and I usually share an appetizer (lettuce wraps or dumplings are our favs) and an entree to save money and we never leave hungry. Service is usually friendly and fast. I love to bring my kids here too, they have an affordable kids menu that they love. Highly recommend this place.
(5)Richard V.
Overpriced and, at least the sushi, was not as good as D & W's. Huge disappointment give the hype. Lots better places to go.
(2)Larry D.
My wife and I have been to the Grand Rapids location about 2 times in the past year. The wait staff is friendly and the food is what we would call adequate, not really chinese but chinese styled food, can get most of the same food at the local "chinese" buffets. The temperature of the restaurant was too cold both times we were there and it was hard to enjoy the food, each time the wait staff would walk by quickly there would be a cold draft. Not my 1st choice when going out because of the cold temperature.
(3)Marie S.
I would have given them one star had it not been for the stellar service from the manager. We brought my sister, her toddler, our two children and my parents to Changs for a late lunch. They had never been there. We waited ten minutes in an empty restaurant for them to figure out how to accommodate us. After that, we ended up with te same horrid waitress we had in my previous review. We couldn't get drinks brought out, we placed the childrens' food order at the time we placed our drink order and then fifteen minutes later she returned to take our food order. After the appetizers were brought, she made a snarky comment how she had two children and that she definitely knew what she was doing (as she put the plate full of sauces down right in front of my 18 month old). We asked for more napkins and also for more egg roll sauce, we got neither. Our dirty plates were not removed and drinks were not refilled. 46 minutes after placing our food order, watching two tables who arrived 15 and 20 minutes after us get their food, we got our food. The rice orders were completely screwed up and my fried rice was so bland and dry it tasted like brown rice. She snapped at myself and my mom and argued with me for 2-3 minutes about it. My dad's beef dish was horrendous as well. During my argument with the server, I told her if she didn't send a manager over immediately we would be leaving. The manager came over and was amazing. She apologized for everything, was appalled at my dad's dish, remade our rice, remade dad's dish and then argued with me when we asked for our bill. We are huge fans of PF Changs and have had stellar service there but experiences like this, where we are celebrating with family and want to take them somewhere delicious really make me think twice about going back.
(2)Jerry C.
Great location, plenty of parking, and the food is always good. The service is great, especially Alex, she is a one of the best servers I have ever had anywhere. Make sure you ask for her, if it is not too busy. The Salmon is very good, appetizers are great. We go there probably 3 to 4 times a month.
(5)Rachel P.
Went there at 6pm on a Friday, only waited 15 minutes without a reservation. It was quick for a busy night. Service was great, and staff was very friendly and well informed. The food is exceptionally delicious, especially the crispy honey chicken, and their lettuce wraps are a perfect appetizer. You pay a little more to eat there, but it is worth it. The lighting is naturally dim after sunset but it adds to the ambience. Kids are welcomed and have their own menu. Overall, very pleased with my several experiences with this particular location.
(4)Jessica K.
The food is decent but doesn't compare to other P.F. Chang's. I've been to many in a few states and I'd say the Lansing one is the best. None the less, the lettuce wraps are very very good, but there aren't very many options. Sure there's a large menu, but theres a lot of strange things that are trying too hard to be authentic. And the price is ridiculous. Very expensive for food you can get anywhere else. The ambience is nice but they ate trying too hard to turn a chain into a fancy new high class place. It's good, but much too expensive. Try it for a special occasion, bit other than that stick to some of the better Chinese in Grand Rapids.
(3)Rhonda D.
Love the service here! The server staff is always quick, friendly, and helpful with the menu. The happy hour menu is pretty nice too...almost 50% some items. The food is always good as well. The seared tuna salad is great (and healthy!) My only wish with this place is for a better Orange Chicken. I really, really like Orange Chicken...it should be sweet and spicy...but here it just somehow misses the mark for me. The Cashew Almond Chicken is fantastic, the Moo Goo Gai Pan is great, and I really like the salads. I highly recommend getting a side of their spicy green beans as well, with ANY meal...they are awesome and perfect.
(4)Bigboss A.
Bland. I ordered the "spicy chicken" which is a signature dish and it was actually more sweet than anything. The flavor was fine but for the price the food is not worth it at all. Very chainy. Like the Applebee's of Chinese food
(2)Jason K.
I enjoyed our last visit. It's one of my wife's favorite places to eat. Our service was good, the waitress was quite friendly and very timely and knowledgeable about the menu. It's certainly not "Chinese" food but really solid slightly spicy chicken and fried rice. I would appreciate a better beer selection vs the standard fair since the GR/Michigan area has to offer, but as a chain I realize this probably won't change much.
(3)Janelle P.
This was my 4th time to this PF Changs location. As with all my other visits, this one was great! Prompt friendly service and great food!
(5)Jessica B.
I went with my boyfriend as our delayed first date (after six months of being together and falling on hard times) so needless to say it was an important night. He had told me how great P.F. Chang's is, so we decided to splurge. He loves tea, and was happy with the offering. Our crab rangoon was delicious and noticeably better than local chinese fare. He ordered the chicken and broccoli and I General Tso's and we were both amazingly happy with our order. Midway through the meal, our server, Alex pointed out to us that we could have ordered the 'meal for two' option on the menu, and asked if we would like that (to save a few bucks) and to receive some soup to go. I can count on my hand the amount of times that servers have reached out to offer a discount. We also ordered two small deserts which were fantastic. If you go to this location, ask for Alex; she was such an attentive and wonderful waitress. We even told the manager as we left, so that she can get some sort of recognition.
(5)Matthew O.
My experience started with a thirteen minute wait on a table greet, and it was only 4pm--yikes, if i didn't drive across town i would've left after ten. Specialty cocktails were more sweet than boozy, which is disappointing for a martini. Chicken lettuce wraps were very good. They're light and crisp with a delicious mixture which you can sauce to your own preference. The rest was mediocre. And to say the least, I'll be sticking with some of my favorite West-side restaurants when it comes to Chinese food. The restaurant itself is beautiful.
(2)Ashley S.
My husband and I have had P.F. Changs before in Colorado Springs and this was our second time eating here. Last time I remember really loving it, so I was exited to try out this new location in Grand Rapids near Knapp Corner. We went for lunch, and were seated right away. We decided to start the meal with spring rolls and they were delicious as I figured they would be. They weren't greasy at all, just light, flaky, crunchy and yum. I decided to try the almond & cashew chicken. I wanted to try something that you could get at a food court, or other "chinese" restaurant to see the difference. It didn't even compare and far surpassed similar food in freshness and flavor. The sauce wasn't too heavy and the veggies were fresh and crisp. I loved the brown rice because it was perfectly cooked--which sometimes is hard to find at restaurants. Husband tried the sweet & sour chicken and loved his dish as well. The only gripe I had was on presentation, it looked like they had sloshed the dishes all around on the way out of the kitchen and it looked really sloppy. My dad had to wait an extra 10 minutes or so on his dish, and it would have been nice to have all the food delivered at the same time. Overall, P.F. Changs is a really phenomenal alternative if you are craving that really-bad-for-you food court chinese. Even my husband's sweet & sour was breaded really lightly so you get the fried food but with significantly less calories. There was also a slew of gluten free options for those with special diet needs which is really nice. My mom commented that the egg drop soup was slightly "greasy" to her-- you could see the fat beading all over which was a little off-putting. Be prepared to spend slightly more at this restaurant-- but you are getting quality and much healthier ingredients so I think its worth it. The service was okay-- again, would have been nice to receive our meals at the same time but our waitress was really friendly which is great. Overall we gave P.F. Changs a 7/10.
(3)Michael I.
Having driven by this restaurant and admiring it's majestic stone Chinese horses, we envisioned a high class 5 star restaurant inside. So we saved our first time for a special occasion, our anniversary. Any thoughts of walking into a 5 star Chinese restaurant were quickly dashed as the first thing I spotted walking in was the modern American bar and two sports channel TV sets (yech!). The second thing we noticed was the immediate lack of a traditional Chinese decor or atmosphere. It felt, looked, and sounded like just an American style restaurant, without the posters & antiques covering the walls. And it wasn't until I was done eating that I noticed they did have a Chinese oriented wall painting, however as muted as it was, it was not the first thing you noticed as you walked in. The wait time was quick, a matter of a few minutes, which on a summer Friday evening around 6:30 surprised us. The front greeters were very friendly and very polite. As we were brought to our table, I immediately noticed the background music was modern American music and too loud for my tastes. You expect loud American music and sports TV's going in Sports Bars, but we thought that PF Changs was a high caliber Chinese restaurant. But nothing Chinese about the interior or wait staff, stood out. As a matter of fact, the only thing we thought was top-notch was our waiter, he was awesome and very attentive. If we had gotten a mediocre or poor waitstaff, my rating would be a One. Yes the menu was Chinese and looked good with Korean and Vietnamese dishes on it, but the Chinese food we had, was uninspiring and bland. We love the meals for two we get at Forest Hills Foods and really looked forward to eating something similar inside. But...the Orange Chicken was the most bland order I have ever eaten and it's one of my favorites. Even take-out Orange Chicken comes hotter and with more flavor. Very disappointing. For folks like us, who were frequent and loyal customers of the original family owned Yen Ching restaurant, back on 28th St, I was expecting a throwback to the quality Chinese atmosphere, decor, music, wait staff, and hot & sweet or spicey dinners we used to enjoy on a regular basis. So as we drove by this PF Changs as it was being built and until mid-August, our thoughts were back to our original favorite "authentic" Chinese restaurant. Our experience at PF Changs tonight will pretty blaise' and pretty much guarantees that we never waste our time there again. That is unless we are willing to accept another very bland American/Chinese chain restaurant experience, which has obviously lost any semblance of whatever original restaurants that began this chain. And as far as big corporate chains, I would rate this one far below our other popular All-American chains such as TGIF, Applebees, and Texas Roadhouse. Leaves me wondering just how long this new All-American one will last.
(2)Andrew L.
This was my first time at this restaurant and I absolutely loved it. The food tasted authentic enough for Michigan. They had an amazing selection of Asian cuisine to choose from. The staff was excellent. Our waiter was named Ben. Very charming and kind. All around an excellent experience. Highly recommended!
(5)Lola A.
We've waited for a long time for PF Chang's to come to Grand Rapids. After some delay with City Planning/development issues, we were delighted to see the restaurant taking form and finally opening a couple of weeks ago. Every new restaurant will have to work through kinks upon opening its doors. That's understandable. So folks like me, prefer not to be guinea pigs and are content to wait a little while prior to heading out to check out the new joint. It's also wise to choose a period when there are likely to be fewer patrons. We'd heard stories via Facebook of 2+ hour waits and did not want to participate in that situation. Arriving at the restaurant, (which has a very impressive looking entrance) at approximately 3:00 pm during the middle of the week seemed like a safe bet. As we headed out of the car, some folks who had preceded us were walking back out. Thinking that perhaps the restaurant was not open, we inquired as to why they were leaving. They indicated that the restaurant was half empty, but they had been told that there was a wait for a table. Curious...we ventured in. A gaggle of pretty servers cheerfully welcomed us. Several would be diners were seated on benches or waiting outside the exterior doors. Approaching the counter, I glanced over into the restaurant which did indeed seem to have a lot of empty tables. The hostess indicated that the wait was approximately 15 minutes. We took the pager and proceeded to find a spot to wait. Of course wondering what was happening to all those empty tables. Meanwhile at least 3 separate parties of potential diners got the same response and chose to leave. I began to watch a little drama unfold with a man who had obviously been waiting for awhile and was getting increasingly frustrated. He began wondering 'aloud' about the Gen Y management team and challenged the hostess team about the large number of vacant tables. They indicated to him that the 'policy' was to reserve 60% of the tables for those who made reservations and 40% for walk-ins. Seriously? At 3:00 pm in the afternoon? Unfortunately, for him his protestations and attempts to use common sense reasoning about the possibility of seating those who were there came to no avail. To their credit, we were seated within the 15 minute time frame that was indicated. Once inside, the service was relentlessly cheerful and upbeat. Our server was attentive and the food was quite good. I opted for a spicy lamb dish with the ribs and spring roll for starters. We also ordered the sesame chicken. No problems with the food, very consistent with what you would expect at a PF Changs. The restaurant was beginning to fill up as we left. In fact, there were several people standing outside. I left thinking that I hoped they re-visited their 60% 'RULE' soon. Michigan is pretty cold in winter. It's a shame to have folks staring at warm empty tables when you could be taking their orders and making money.
(3)Marie S.
Enjoy their food. Have to eat gluten free and they have an extensive GF menu and it is on their regular menu as a separate listing. Staff seems to be quite aware of Celiac and what gluten free means. A huge plus when eating out as so many places kind of stare back at the mention of gluten free. Managers are always available if your concerns warrant a little extra assurance.
(4)Bob V.
Over priced over rated. Many better Chinese restaurants in G.R.
(1)Brandon L.
Good "Chinese" food. Ok, it's very Americanized Chinese, and there's nothing wrong with that. My wife doesn't care for Chinese; Mostly because she hasn't tried enough dishes to find what she likes. Keeping that in mind, she enjoyed 3 of the 5 dishes that were ordered at our table. That was impressive to me. This is really a place where you should order dishes and pass them "family style". We shared the "Lettuce wraps", "Dynamite Shrimp", "Crispy Honey Shrimp", "Orange Peel Chicken", "Mongolian Beef", and "Shanghai Shrimp with Garlic Sauce". Don't have any complaints about any dish; All were very good. The Mongolian beef was better than any I've had in the past. As far as pricing goes; The prices are not "expensive" when compared to other quality Chinese restaurants. $13 +/- per entree is on par with what you'll spend at Red Lobster for cheap, imported, farm-raised seafood; Or at Applebees for a steak that went straight to the grill from a vacuum-sealed plastic bag. Views on pricing is all subjective, but I feel the value here is pretty good. You should be able to leave "stuffed" for less than $20 per head.
(4)Bill C.
I'm blown away - and that doesn't happen easily. We've heard about this place but have never visited one until now. My cousin and his wife immediately recommended it when I said we were in the mood for Asian food. What a great choice! Easily the best Asian food I've ever eaten. We arrived at early supper time (5ish) and the appetizers were discounted so we ordered 3. These were wonderful - especially the lettuce wraps recommended by my cousins. I made one big mistake - ordering an appetizer and an entree. The serving sizes were very large! I couldn't eat it all and believe me I tried. My dish: candied walnuts, shrimp and melon balls was incredible! It sounds weird but it works. Wonderfully so. This place is about 99% perfect in my opinion. The 1%? Don't pay the extra $2 for the fried rice upcharge on your entree. It is good but nothing special. Overall, a great meal and a great experience. Please build one near me!
(5)Deb C.
The food is overpriced for what you get. The quality does not even compare to what you can get at Seoul Garden.
(3)Sherry L.
My husband and I simply went because I got a gift card from a friend. We were there on Sunday noon without a reservation. The hostess told us it would be 30 to 40 mins with a buzzer. I was 8 months pregnant. We sat out at the section between 2 doors freezing for 40 mins. Finally my husband noticed that its taking too long and people came after us with buzzers were getting tables first. So he went up and the hostess told him they did buzz us. Our buzzer never buzzed and she never called out our name. We waited for no reason. My husband was furious so she seated us right away. By the time we sat down at the table we really were in no mood to eat. The waitress was okay. We had to wait for a while for our drinks to come and of course she had an excuse for it being late. I ordered beef with broccoli lunch and my husband ordered moo shu pork. Before our food came the waitress brought out sauces that they mix in front of you. She spilled half of it on the saucer and acknowledged it but didn't bother to bring us new ones. My beef with broccoli came with rice under the main course dowsed with sauce. It was extremely salty and the rice were hard and definitely wasn't worth the price. My husband's moo shu pork that came with brown rice was okay. The only thing that we were satisfied with was the banana spring roll dessert in the end. It came quickly and was tasty. Another thing worth mentioning is that their utensils are really dirty. The spoon and the plates that came were soaked with water and some bits of food on. Not clean. Overall, we will not go there ever again. $13 for a plate of food for lunch time. Both quality of food and service is not worth the price.
(1)Phil S.
First visit to PFC, but was not impressed. Server was nice, but service wasn't particularly attentive. Food was uninspired and portions were smallish, for the price. The coup de grace was ordering a lamb dish and being served beef. No one noticed until too late ... paid for lamb ... might go back ... might not.
(2)Mel K.
Exceeded our expectations. My wife and I went to celebrate our anniversary, yesterday. Our reservation was for 6:30 PM on a Saturday, and though the there was a crowd waiting, we were seated with less then a 5 minute wait. Ordered spring rolls, moo goo gaipan, and lemon chicken. All were excellent. Our waiter was professional and provided excellent service. Prices may be a bit high, but the overall ambience and service makes it justified.
(5)Patrick G.
High quality food and great service! I really liked their Spicy Chicken and unsweet blackberry green tea..We plan on going back again.
(5)Peggy T.
It is a huge amount of fat and salt. That is not much different than any other Chinese restaurant. The atmosphere is great. I agree with other reviewers that they are still working on the correct ratio of reserved vs. open tables. Service was very friendly. The whole reason to eat here is the extra sauce. If you don't try all the dipping sauces, you are not getting the full experience.
(2)lana r.
We love their lettuce wraps and great scallops. Fast and frienly service, high quality food ...one of our favorite places in town
(4)Donna b.
I have been to the new PF Chang's in Grand Rapids 3 times since they opened. Maybe that's too much....maybe the love of this restaurant comes from it being unavailable to me.....but here is my review: Visit 1: Came in about 8 pm on a Thursday....my friend and I sat at the bar and enjoyed banter with the bartender, ribs and lettuce wraps, and a Ginger Beer which I mixed with rum. The experience was great. The food was delicious, the service awesome, the Ginger Beer drink flavorful and satisfying. Visit 2: Had reservations for 6:30 on a Thursday. Got seated right away. Felt tables were very close together. The woman at the next table and I could have bumped elbows. Ordered my Ginger Beer and rum drink and recommended the same to my friend. Sent it back once because they brought it in a short glass. Sent it back a 2nd time because it had no flavor (normally the Ginger beer POPS flavor). They brought it back and it still wasn't right, very watered down. My friend (who was treating) said we were not sending it back again, so I went ahead and drank it. Food was good, service was a little clueless. Visit 3: Went in with 10 people, had a reservation and they seated us on time, but lost track of part of our party which had arrived ahead. Said they were buzzing them with a beeper, but our friends said the beeper never went off. It was not a good table set up for 10 people....2 tables, pushed together, with a long bench seat in back (ie claustrophobic trapping of those who sat there), and chairs around the outside. We opted to move the 2 tables slightly apart so people in back weren't trapped, but it resulted in separating our party so we were more like 2 groups of 5. Service very friendly, and all of the food was good...however, there was confusion on what came with the dinner and what had an extra charge...and this resulted in a lot of discussion as well as some adjusting. BEWARE: If you ask for extra vegetables you need to ask what it costs. BEWARE: If you get the Dinner for 2, there are upcharges for some of the desserts, and THEY DO NOT TELL YOU. One party had $5 in extra vegetable charges, and they did not have more than a few vegetables. One person had been told a nice assortment of vegetables they would get and they got broccoli, only broccoli....and after being told there would not be a charge, there was a charge. TO THE SERVER'S CREDIT: She adjusted off all of these extra charges, after 2 tries to get it right, but it was not a good end to an otherwise nice dinner. Visit 4: YET TO HAPPEN. My sister and I will be going there Christmas Eve....let's hope it goes well, because so far nothing is adding up to the former luster I put on the PF Chang experience.
(3)John P.
My girlfriend and I dined there for lunch recently. I had heard great things and was not disappointed. The service was excellent albeit a touch overbearing. The lettuce wraps were everything that I've herd and excellent. Our entrees were delicious and the food was so fresh. The sauces they use are great but they aren't slathered on so much as to over power the taste of the fresh ingredients. You can taste each element of a dish like you are supposed to, the vegetables and meat are the star, The only complaint is the price, $45 for lunch for 2 without drinks. It's great for special occasions and they bring a high standard of cooking and service to the Grand Rapids area.
(4)Nick K.
This was some of the best Chinese food I've ever eaten hands down. Get the lettuce wraps. Mmmmmm
(5)Eric M.
I am actually sad to give this review. If the service or food was as great as the interior decor I would give it a four star rating, definitely. I love how they designed the dining area to look stunning, promote flow, and create a good dining atmosphere. However, I ate twice, each time ordering two appetizers and two entrees to test for consistency. Both times the service staff was unaware of the product and, while sometimes friendly, not altogether professional. The food itself was often times overcooked and over-sauced. I don't believe I would judge this harshly were this a cheaper restaurant (while it is cheaper than when I dined in the Lansing location). Altogether I would say this restaurant suffers from the "corporate pitfalls" of a restaurant where expansion exceeds initial passion. The GR crew just does not have the passion to execute the dishes as they need to be executed.
(2)M C.
I love the food at PF Chang's and we have been able to get here a couple of times in the past few months. I'm OK with the high prices - their freshness and flavors are wonderful. We haven't ordered something we haven't liked. My hesitation with this place has been the service, from the hostess and the servers. I have never been greeted with a smile, usually have to wait a few minutes for them to acknowledge that I'm standing there waiting to put my name on the list (as there's usually a wait) and when they do acknowledge me, it feels like I'm bothering them by asking for a table. Then for table service, we've always felt very rushed. It seems smaller than some of the other PF Chang's we've been to, and there's always a wait, so I'm sure there's pressure to turn tables quickly, but it just seems like they want you in and out. We prefer takeout here - still get the great food, but can avoid some of the service drawbacks.
(3)Cole S.
PF Chang's is a wonderful restaurant to take a date or work client. It is quiet and relaxing perfect for a romantic dinner. I take my children there with me almost always. My one son loves the dumplings and the dumpling soup, however my other son would much rather just go for a burger. It is good food, but has an acquired taste. Service is good, but I would not recommend going to eat there if your time is limited. It is a restaurant for important meals not for your every day lunch. You better be ready to spend some money as well because everything is pricey. I would recommend the soups over anything else because they are hearty and filled with flavor. It is probably the best soup I have had from a Chinese restaurant. Although service is quick the waiters can sometimes be very quiet and it is frustrating because they don't seem to care. On the other hand some of the servers are amazing, they know everything about the menu and are happy to help whenever they can. The overall restaurant is beautiful with very intricate art on the walls and decor that fits the room nicely. When I first brought my family there my son's jaw dropped as we walked in, he was overwhelmed with how amazing it looked. The restaurant is quite fancy and that can become a little bit of a problem with two young boys. However when they can keep it together I always have a fine experience.
(4)P.J. A.
We made a reservation a few weeks prior - when we got there it was BUSY. We arrived 15 minutes early and was told that we would be seated by our reservation time. We were. The food was very good - from appetizer, lettuce wraps, dynamite shrimp to wok-charred beef, Mongolian beef, and beef a la sichuan (sp). Our waitress was very kind and helpful. The beef was tender and flavorful. ..we love the dipping sauce. Only blip was that at the end of the meal I ordered a 20yr Tawny Port...looked at it (more burgundy than normal for a 20yr Tawny)..asked the waitress again if this was a 20yr Taylor's- she said she saw the bartender pour it...hmmmm....well, it wasn't. On the bill we noticed it was a 'Sandeman's'...and thus explained why it didn't taste quite like a 20yr Taylor's Tawny. A'lot of food is served so we had some for left over to take home. We will return. We liked that the manager greeted us and asked how the experience was....
(4)Amy B.
I've only been to P.F. Chang's one time, and it was a weekday afternoon and they were open for a few months (last year) and a little of the novelty had been worn off by then, so we had absolutely no wait and we were one of the only tables in the restaurant. That being said the service was very good (it should be with no other tables!). I advised the waiter of my food allergies and he made sure to check on ingredients and let me know what menu items were safe for me. It was nice they also had some gluten-free options on the menu. I had the lettuce cups and they were by far the best lettuce cups I've ever had (I know there are other restaurants who have copied this item). I didn't realize how much food there would be - - definitely more than I needed. My husband enjoyed his food (General Tso's), but found it to be average or slightly better than average, whereas I thought my food was really, very good. I had some really good hot tea, and good tasting hot tea always pleases me. The decor and ambiance was very nice, fun to look at and kind of romantic. Although this is a chain restaurant, I would say our experience was good and we would come back again and hope the food and service was as good as our first visit.
(4)Corry M.
Rolled the dice on an attempt at a walk in visit during dinner time and was pleased when we were seated immediately. I liked the interior design and the classy atmosphere. Glancing at the outside seating I realized that I also wished it was still summer and could enjoy being out there. Our server was nice and attempted to mix up the sauces he described to us into his own blends that were actually pretty tasty. The happy hour drink prices were pretty meh, but at the least the drinks were pretty large, strong, and tasted good. My only issue is that I had orange peel chicken for $13.75 and the portion size was very underwhelming. I thought to all the other asian restaurants in the area and the platter filled mountain of chicken, sauce, and veggies that I would have had to plow through. Here it was just little balls of chicken coated in a sauce that had practically no additional ingrediants. Don't get me wrong, it was delicious, but I just expected more of it for that price. I would definitely come again when my budget is relaxed but for right now I have too many cheaper options in the area.
(4)